Privacy policy

Cosmic Latté Technologies Private Limited (“Cosmic Latté”, “we”, “us”, “our”) operates Cosmiclatte Learning Hub (the “Platform”). This policy explains how we collect, use, share, and protect personal information of users (“you”, “your”) when you access our website, LMS, mobile features, courses, and related services.

By using the Platform, you consent to this Privacy Policy and our Terms & Conditions.

We collect information that you provide and information generated by your use of the Platform:

Account & profile: name, email, mobile number, password, location/city, education, work experience, profile photo (optional).

Payments & invoices: billing name, address, GST (if applicable), masked card details via payment gateway (we do not store full card data).

Course interactions: assignments, quizzes, forum posts, messages/chats, support requests.

Live sessions: attendance, Q&A/chat messages; sessions may be recorded.

Placement/assistance (if offered): resume/CV, skills, portfolio links, interview feedback.

Usage data: pages visited, time on page, clicks, features used, course progress, completion data.

Cookies & similar tech: to keep you signed in, remember preferences, measure performance, prevent fraud.

We process data to:

Payments & billing: process transactions, generate invoices, prevent fraud.

Support & communication: respond to queries, service updates, policy changes, reminders, administrative notices.

Learning analytics: track progress, suggest content, improve course quality.

Service improvement: debugging, usage analytics, A/B testing, feature development.

Legal & compliance: record‑keeping, tax/GST, responding to lawful requests.

Marketing (limited): send updates about new courses, offers, webinars (you can opt out anytime).

We rely on one or more of the following: your consent, performance of a contract (to deliver the course/services you signed up for), compliance with law, and legitimate interests (e.g., platform security, service improvement, limited direct marketing). Where required, we will obtain express consent (e.g., for newsletters, certain cookies).

We use essential cookies (login/session, security) and optional cookies (analytics, performance, preferences, limited marketing).

You can manage non‑essential cookies via our cookie banner or your browser settings.

Blocking some cookies may impact Platform functionality.

We do not sell your personal data. We share information only as needed:

Service providers / processors: hosting, LMS infrastructure, video streaming, analytics, payment gateways, communication tools, proctoring.

Instructors/mentors: limited data necessary for teaching, feedback, certification.

Legal & compliance: government/lawful requests, court orders, enforcement of our Terms, fraud prevention.

Business transfers: in case of merger, acquisition, or restructuring (we will notify you where required).

All service providers are required to follow adequate confidentiality and security practices.

Some vendors or servers may be located outside India. In such cases, we ensure appropriate safeguards (contractual clauses, access controls, minimal data transfer) and transfer only what is necessary to provide the service.

Account & course data: retained while your account is active and for a reasonable period thereafter for legal, tax, or operational purposes.

Payment records: retained as per applicable accounting/tax laws.

Live session recordings & logs: retained for academic and quality purposes for a limited duration.

We delete or anonymize data when no longer needed. You can request deletion (see Your Rights).

Subject to applicable law, you may:

Access your personal data and request corrections.

Withdraw consent (for marketing or optional processing).

Request deletion of your account/data, subject to legal/contractual limits.

Opt out of marketing emails via the unsubscribe link.

To exercise rights, contact us at privacy@cosmiclatteindia.in. We may need to verify your identity before acting on requests.

Our Platform is intended for users 18+. If you are under 18, you may use the Platform only with parental/guardian consent and supervision (where applicable). If we discover data from a minor without proper consent, we will take steps to delete it.

We use reasonable technical and organizational measures (encryption in transit, access controls, least‑privilege principles, backups, monitoring). However, no system is 100% secure; please use strong passwords and do not share credentials.

Our Platform may contain links to external sites or embed third‑party tools (e.g., payment gateway, video, analytics). Their privacy practices are governed by their own policies. We recommend reviewing those policies before using their services.

You will receive transactional and service emails/SMS (e.g., enrolment, receipts, resets).

You can unsubscribe from marketing communications anytime via the link in the email or by contacting us.

We may update this policy periodically. When we do, we’ll update the “Last Updated” date and notify you in‑app or via email if changes are material. Continued use of the Platform indicates acceptance of the updated policy.